You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be in the same condition as when received;

• Not have been worn, used, or damaged;

• Be kept in its original packaging (including all components);

• Be accompanied by the receipt or proof of purchase.

To initiate a return process, please contact us at info@aerien.it and include the reason for your request.

Once your return is approved, we will provide detailed instructions and a shipping label.

Please note that return shipping costs are the responsibility of the customer, and any unauthorized returns or items sent without prior communication will not be accepted.

Please note that unauthorized returns or items sent without prior communication will not be accepted.

Once we have received and inspected the item, we will notify you of the result. If your return is approved, the refund will be processed within 10 business days using the original method of payment.